Such customization allows users to tailor the look and feel of their customer-facing knowledge base to that of their brand.Īs far as functionality goes, Helpjuice allows for simultaneous internal editing of knowledge base documents – meaning multiple agents can collaborate remotely to make improvements to a single document at a single time.Īdditionally, agents can tag and categorize documents as appropriate, allowing their customers to easily find the answers they’re looking for.
STAND ALONE MESSANGER OPTION ZENDESK PRICING SOFTWARE
Furthermore, we have been consistently working on making improvements to our software every single day since we were first founded.Īnyway, Helpjuice focuses specifically on enabling users to create a fully-customizable knowledge base to be used by both internal employees and their customers. To start, we've had a singular focus on what can be done to improve knowledge base software which is why we created Helpjuice as a stand-alone knowledge base solution as opposed to bundling it with ticketing software. We might be a bit biased but we truly believe that Helpjuice is the best SaaS knowledge base solution available. Here are our top picks for the best SaaS knowledge base software: 1. Use knowledge base software that allows for permissions to be set so you control who gets to see what.
Some information on your internal knowledge base may be sensitive - so you don’t want anyone to have access to it.
You want a SaaS solution that makes it easy to customize your knowledge base template so that it fits with the 'look' and 'feel' of the rest of your website so that you can provide a better overall experience to the end-user. The knowledge base software should be easy to adapt to your business, not the other way around. This will help you optimize your knowledge base. Your SaaS knowledge base solution should be able to give you insight into how your knowledge base is being used and what might still be missing. Opt for a system that supports a WYSIWYG editor and allows multiple users to edit simultaneously. Your dedicated knowledge base team should focus on content creation rather than the complexities of editing. Choose software that supports tags, contextual awareness, and varying access roles, ensuring the right information is retrieved swiftly.
The true power of a knowledge base lies in its accessibility. There are a few important features that you should look for when choosing the appropriate SaaS knowledge base software for your business. When choosing the right SaaS knowledge base solution, certain key features should be on your checklist: Features to Look for When Choosing a SaaS Knowledge Base Solution It facilitates the creation, editing, searching, and analyzing of your knowledge base, shaping the architecture of your organization's knowledge. Knowledge base software is the linchpin of your knowledge management system. Your teams and customers can quickly search for and access this wealth of information. It serves as a central repository that enables structured storage and efficient retrieval of information. Let's begin by defining what a knowledge base is. So what can you do to harness all of your organization's knowledge? How can you make sure it’s being used as effectively and efficiently as possible to propel your business forward? The way you use information influences all aspects of your business. The old adage ‘knowledge is power’ is true now more than ever.
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